OUR RESPONSE
TO CORONAVIRUS (COVID-19)
At Candlewood, we are committed to keeping our clients, our patients, our team, and our community as safe as possible. We believe that by working together with our team and clients, we can all assist in helping our community as the coronavirus (COVID-19) situation continues to evolve.
OUR PROCEDURES
WHAT YOU CAN EXPECT
We are OPEN and continue scheduling services on a drop-off basis.
Our hours of operation remain unchanged.
Our lobby is CLOSED. No clients will be allowed inside our clinic.
DROPPING OFF
Upon arriving at the clinic please...
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Remain in your vehicle with your pet.
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Call us at (785) 537-0537 to let us know you and your pet have arrived.
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A member of our team will come to your vehicle to retrieve your pet. At that time, they will be able to provide additional guidance on pick-up time and procedures.
PICKING UP
Upon arriving at the clinic please...
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Remain in your vehicle.
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Call us at (785) 537-0537 to let us know you have arrived.
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A member of our team will bring your pet out to your vehicle. Cash or check payment can be made at that time or credit card information can be taken over the phone.
FREE HOME DELIVERY
Whether you need heartworm prevention, a refill on your pet's medications, or more pet food, give us a call to schedule a no-contact delivery to your home – for FREE!
ADDITIONAL PROCEDURES
If you are sick with a fever, cough, or other respiratory symptoms...
please reschedule your appointment. If your pet needs medical attention, it is important to have a healthy person bring your pet to the clinic.
We have expanded our normal cleaning protocols...
to keep our clinic as safe as possible. We ask that you please join us, in following the CDC guidelines for personal hygiene and practice good hand washing.
THANK YOU
FOR YOUR PATIENCE & UNDERSTANDING
We understand there are a lot of opinions regarding the best way for governments, communities, businesses, and individuals to respond to coronavirus (COVID-19). We believe our response is the best we can do to continue supporting our patients, clients, and team while also being responsible members of the community. We acknowledge these procedures may be inconvenient, but we truly appreciate your patience and understanding.